1. Introduction At Cliniqo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Please read this policy carefully. By using our website or services, you agree to the collection and use of information as described in this policy.
2. Who We Are Cliniqo is a done-for-you patient acquisition and automation service for clinics. We operate remotely and serve clients worldwide.
3. Information We Collect We collect the following types of information:
Information you provide directly:
• Full name
• Clinic name
• Email address
• Phone number
• City and location
Any information submitted through our forms, booking pages, or direct communications
Information collected automatically:
• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system
Information from third parties:
If you interact with us via Instagram, WhatsApp, LinkedIn, or other platforms, we may receive information in accordance with those platforms' own privacy policies
4. How We Use Your Information We use the information we collect to:
→ Deliver and manage the services you have requested → Send booking confirmations, appointment reminders, and call updates → Send marketing communications where you have given consent → Respond to enquiries and provide customer support → Improve our website and service offering → Comply with legal obligations → Protect against fraud or misuse of our services
5. Legal Basis for Processing We process your personal data on the following legal grounds:
• Contract — to deliver the services you have agreed to
• Consent — for marketing communications, which you can withdraw at any time
• Legitimate interests — to improve our services and communicate with prospects
• Legal obligation — where required by applicable law
6. SMS & Email Communications Where you have opted in through a Cliniqo form or booking page, you consent to receive:
• Transactional messages — booking confirmations, reminders, and call updates
• Marketing messages — clinic growth tips, automation insights, and special offers
To opt out:
• SMS: Reply STOP to any message
• Email: Click the unsubscribe link in any email
We do not send unsolicited communications. We only contact individuals who have explicitly opted in.
7. How We Share Your Information Cliniqo does not sell, rent, or trade your personal data. We may share your information only in the following circumstances:
• Service providers — third-party tools we use to deliver our services (CRM, email platforms, SMS providers, calendar tools) under strict data processing agreements
• Legal requirements — if required by law, court order, or regulatory authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards
8. Third-Party Tools Cliniqo uses the following categories of third-party tools to operate our services:
• CRM and automation platforms
• Email marketing and delivery services
• SMS communication services
• Calendar and booking systems
• Website analytics tools
Each of these providers maintains their own privacy policies and data protection standards. We only use providers who meet adequate data protection requirements.
9. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
• Client data is retained for the duration of the service relationship and up to 3 years thereafter
• Prospect and lead data is retained for up to 12 months from last interaction
• You may request deletion of your data at any time (see Section 12)
10. Data Security We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:
• Encrypted data transmission (SSL/TLS)
• Access controls limiting who can view personal data
• Regular review of our data handling practices
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Cookies Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.
You can control cookie settings through your browser at any time. Disabling cookies may affect the functionality of certain parts of our website.
We use cookies for:
• Website analytics and performance tracking
• Remembering your preferences
• Understanding traffic sources
12. Your Rights Depending on your location, you may have the following rights regarding your personal data:
• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Restriction — request that we limit how we use your data
• Portability — request your data in a portable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — withdraw marketing consent at any time
To exercise any of these rights, contact us at: 📧 [email protected]
We will respond to all requests within 30 days.
13. Children's Privacy Cliniqo's services are intended for business owners and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.
14. International Data Transfers If you are accessing our services from outside the United Kingdom, please be aware that your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place for any such transfers.
15. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
16. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
